Customer experience (2/2): Road map to success In the previous article, we saw how customer experience is a broader issue than customer service. Now we will focus on customer experience itself, i.e. the…
French employees given the right to disconnect Modern technologies offer continuous access to the Internet and e-mail,…
Simon Sinek: Bad communicators can't be good leaders Even the best ideas and strategies can't succeed if nobody understands…
Learn the art of negotiation We encounter negotiations constantly in our everyday lives. Within the…
Is suicide a laughing matter? Although basic facial expressions are the same worldwide, people from…
5 steps to meet (almost) every goal The beginning of the year is traditionally a period of resolutions and…
Customer experience (1/2): Don’t confuse it with customer service Disney, Starbucks and Amazon are businesses which are active in different…
Tearing down the walls between industries Soon, it will not be easy to recognize the boundaries of different industry…
Credibility is not only about not lying … Outline your dreams and goals with passion. Talk about what motivates you &…
How to make the most of your content and brand on LinkedIn The LinkedIn network interconnects more than 467 million users…
3 key principles startups must honour Making a startup successful is no easy matter. The failure rate is quite…
Good leaders inspire, not give orders Good bosses and leaders trust their people and they create environments for…
In the first part of the article, we introduced three major trends no…
