Automating a badly designed process will not create fundamental change. Managers need to rethink the work itself Companies are under pressure to demonstrate returns on AI investments quickly. Speeding up a single task, however, may not improve the outcome of the overall…
Artificial intelligence can weaken expert judgment. Companies should preserve space for independent thinking Automating knowledge work can save time while reducing opportunities to…
AI can write a persuasive text for a manager, but it can also hide that the manager does not understand the subject well enough to defend it Generative AI speeds up the preparation of emails, briefing materials and…
Automated checks find known defects. Ford shows why companies still need the experience of people from operations Ford uses more than 100,000 automated tests in parts of its quality…
Employees work faster with AI, but the company may not earn more. The link between personal time savings and business results is missing Higher individual productivity does not automatically mean higher company…
Manager assessment may change: knowing how to use AI will not be enough; what matters will be how leaders design work with it Knowledge of AI tools is quickly becoming a basic expectation. For company…
Bad data are not an IT department problem. The error often begins in the process that creates the information Most leaders approached at an INSEAD forum refused to bet their own bonus…
Companies are finding that AI will not fix a bad process. Automation can simply accelerate a problem that already exists in the organization When a company adds AI to an outdated process, it may not achieve a more…
Employees do not want promises that AI will threaten no one. Leadership should say precisely what it knows and what it does not yet know Uncertainty around AI cannot be removed by a presentation about…
AI is accelerating work faster than companies are changing their organizations. The result can be more output but worse decision-making A company can give employees access to ever more capable AI and still fail…
A manager who lets AI write everyday communication can save time while weakening their own credibility AI can quickly prepare an email, announcement or feedback. For a manager,…
AI can already recommend firing an employee. But responsibility cannot be hidden behind an algorithm’s decision An AI system can monitor attendance, allocate shifts or recommend personnel…
Technology does not just automate tasks. It can change the number of managers, the distribution of decisions and the shape of the company The impact of technology on company management cannot be measured only by…
