Top performers can hide a poorly designed organization until they burn out themselves A reliable person usually takes over work that has fallen between poorly defined roles. The company then appears to function and management has little reason to…
Bad data are not an IT department problem. The error often begins in the process that creates the information Most leaders approached at an INSEAD forum refused to bet their own bonus…
A manager whom nobody dares to laugh at loses information. Humor can function as a check on power Humor in leadership is not merely a way to lighten a meeting. The ability…
Neurodivergent managers often remain invisible to the company. The conventional leadership model increases their costs Research involving 416 leaders in the US and UK shows that 41 percent of…
Chipotle adds a step between employee and manager. Future leaders are expected to learn directly on the job Flattening corporate hierarchies is not the only route to more efficient…
A global company cannot manage everything from headquarters. The board must decide where local decision-making takes priority Multinational companies operate in an environment that is simultaneously…
Avoiding conflict preserves calm only in the short term. Over time, it raises costs and weakens trust in the manager A manager may postpone an uncomfortable conversation in an effort to…
AI can already recommend firing an employee. But responsibility cannot be hidden behind an algorithm’s decision An AI system can monitor attendance, allocate shifts or recommend personnel…
During rapid company growth, culture does not break down because of headcount but because of the growing distance from leadership Growth adds departments, management layers and communication…
AI can flatten the corporate hierarchy. At the same time, it can remove the work on which future managers learned to make decisions When AI systems take over data gathering, report preparation and part of…
AI can crowd important context out of decision-making. People then supervise the system less than they realize Combining human judgment with AI does not automatically produce better…
CEOs are focusing less on one dominant risk and more on the company's ability to respond to persistent uncertainty Rising costs were the top concern of CEOs in the Inc. 5000 survey for three…
The office-work debate is settling around hybrid models, but companies have different operational reasons for using them Business leaders have not converged on either full office attendance or…
