The more user information a website possesses, the better consumer experience it can provide. That…
Because of the rapid development of technology, companies, in their fight over customers, must…
The Call Center Helper server contacted seven professionals in customer service and asked them to…
It is already well-know that there is no direct correlation between financial costs spent on…
The aim of every company is to build a strong, loyal client base consisting of customers who feel…
The CustomerThink server presented the results of a survey taken by Sales Force, globally one of the…
Behavioral economics is a discipline that studies the influence of emotional, social or cognitive…
Even today, with social networks, online help-desks and webpages, many people rely on call centers…
The server of the British magazine Business Matters published a list of several activities which, if…
