Články z oblasti vzdělávání a poradenství

Crisis communication: 4 conditions for an effective apology

On Valentine's Day 2007, a JetBlue aircraft remained frozen on the runway. This was caused by a few…

How a first-time buyer is made into a loyal client

From a purely statistical point of view, the chance of losing your customer to the competition in…

How to throw your customer feedback away

Most companies want to know what their customers think. Therefore, they invest in various feedback…

6 tips on how to achieve ideal customer service

The Salesopedia server has recently published a list of six tips on how to come close to the perfect…

The ultimate CRM objective: to surprise and delight customers

Imagine that you are travelling to the same hotel for the fourth time this year. Upon arrival at the…

You shouldn't copy your competition. However...

Every advice says that you are yourselves on social media, and therefore should not copy anyone.…

Innovative tips on how to engage your customers

Customer service is a long-term dedication. The customer needs to feel that you keep him or her on…

Is your website really working?

You have a beautiful website up and running, so why should it not be working? Maybe because you sell…

5 things to do after you close a deal

Your role of a salesperson does not end with the client signing the contract. Remember, it is five…

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