Getting a new customer is ten times as expensive as retaining an existing one. Despite the fact that…
If you monitor client satisfaction, and yet many clients tend to switch suppliers, it may be that…
Customer service needs to be continously improved. Not only due to changing technology that can help…
The holiday period proves the best in B2C, if your customer service really works well. It is the…
During the pre-Christmas period, companies are busy with crowds of customers. According to…
An agency will do a lot for a client. But what if in terms of ROI you will find that your efforts…
Every company has or had a client with whom everyone hopes that if they call, someone else will pick…
Online customer service (online chat) is becoming increasingly popular with customers. However, it…
Unhappy customers can be divided into a group of those, who leave in silence, and a second group…
