Články z oblasti vzdělávání a poradenství

Salespeople are interested only in themselves? Oh, come on!

In an article on the sellingprof.com website Kendra Lee, a top U.S. sales trainer and advisor,…

Introverted salespeople

Introverts do not live in complete isolation; they are, however, rather selective in their choice of…

5 tips on how big companies can be more responsive to clients needs

Understanding specific client needs is essential in any customer-company relationship. However,…

Achieve personalized B2B customer serivce

Customer service is a term that is primarily used in connection to business-to-consumer. However,…

9 tips on how to achieve customer satisfaction

Customer satisfaction is essential to the loyalty of your clientele. The CustomerThink server…

Customer service and clients' demands in numbers

Time and efficiency are key factors of customer service. If the client is dissatisfied with either…

What do companies with excellent customer service do differently?

The CustomerThink server, which specializes in customer service, brought out a list of six things…

Use chat and get loyal customers

Well-handled, efficient interaction with customers is essential in top-quality customer service and,…

9 questions a customer service manager should ask him-/herself

2014 is here and the New Year's resolution of every customer service manager must be to improve the…

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