Phase one: Concept
According to CustomerThink.com, the first phase is the concept. This refers to the initial idea for change, which is still vague and lacking concrete details.
Phase two: Planning
This phase involves developing the initial vision into a more specific plan, including proposed steps and a timeline.
Phase three: Risk management
Next is identifying risks and planning how to minimise them. Although this step is critical, it is often overlooked in practice.
Phase four: Presentation to stakeholders
Once higher management reaches consensus, the proposed change is presented to all affected parties.
Phase five: Addressing objections
This phase usually generates pushback and concerns. These should be reviewed, resolved, and some may even be incorporated into the final plan.
Phase six: Reaching agreement
This step finalises the specific plan for implementation.
Phase seven: Initiating the transformation
The change begins. Actions follow the plan, and the process is continuously monitored.
Phase eight: Managing unexpected issues
Every change brings unforeseen events or complications. Flexibility is essential during this phase.
Phase nine: Completion
Once the goals have been achieved, the change is declared complete. It may take time before all participants fully adapt to the new reality.
Phase ten: Evaluation
After implementation, the change should be evaluated, with suggestions made for how to manage future changes more efficiently.
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