Understand management's intentions
Sometimes the requirements issued to teams by company management may seem illogical, excessive or incomprehensible. In such cases, it is natural that they provoke resistance among employees. It is possible the requirements are just poorly communicated. The team manager's job is then to grasp the core issue and identify the priorities and reasoning behind top management's demands.
Identify your team's requirements
According to the Harvard Business Review, it is equally important to determine the actual needs of your team. Negative reactions to significant changes are natural, and you yourself may unconsciously be contributing to such reactions. Therefore, find out precisely why your team resists leadership’s requirements and what the real needs of both you and your subordinates are.
Communicate openly with both sides
Transparent communication is the foundation of resolving this unfortunate situation. Act as an intermediary between both parties, communicate clearly, and avoid vague statements or withholding information.
Seek compromise solutions
Your primary goal should be to find a compromise solution, one that meets both the priorities of management and the fundamental needs of your team.
Maintain the trust of your team
At all events, strive to maintain the trust of both management and, primarily, your subordinates. If the team senses they cannot rely on your support and you are not representing them properly with management, this could damage your mutual relations in the long term.
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