Concisely and clearly - Tips for decreasing call length in call centers One of the most common indicators of call center effectiveness is the Average Handling Time (AHT). The British website Call Centre Helper therefore asked its…
Project teams often fail because they lack clear and realistically…
15 things a leader does automatically Leadership is nothing else than a way of human behaviour that gradually…
What prevents leaders from being successful? The most common reason for why leaders fail is their own ego. Of course…
What you should never say to your subordinates A good manager should know not only what to say to his subordinates to…
Six Thinking Hats Six Thinking Hats (Six thinking hats) is the name of a practical decision-…
At meetings, are you the first one to take the floor? Do you overlook…
What will a bad boss never say? Have you ever worked for a boss whose attitude undermined the ability of…
Most people are aware of the fact that good relations with superiors are…
Have you already tried reverse brainstorming? If you are looking for a way to find more creative ideas than using…
The opportunity to express dissent at the workplace is very important in…
Receiving negative feedback is challenging no matter how far we have…
