Breakthrough customer experience: There is no perfect product (3/3) In the previous article we saw how Disney and Amazon improved their customer experience. Now let's see what the mckinsey.com website advises us to do when it comes…
Performance is all about encouraging the right behaviours Genuine effort is needed to build a high performance culture. To enable…
Do you really need more creativity? Do you think your team or company is not creative enough? Maybe it's not…
These practices actually promote diversity Vast bodies of research suggest that the commitment and accountability of…
How not to spoil a corporate Christmas party for yourself and others The season of corporate Christmas parties is upon us. On the one hand, we…
Study: Corporate social responsibility in the heart of Europe Businesses have had a positive impact on finding solutions to social…
Are gender differences in fact power differences? In a new job, do men and women differ in whether they accept the first…
Breakthrough customer experience: It is not about small steps (2/3) In the last article, we saw how important it is to thoroughly observe…
Breakthrough customer experience: You need the right approach (1/3) If you want to deliver superior customer experience, you have to adapt to…
Great speakers fall from the sky and other myths about public speaking If you are not a natural talent, you will never become a good speaker. If…
Chief Digital Officers: What is their role? (2/2) Customer-centric mindset can be effectively promoted by CDOs. Sending e-…
Linking individual shift and of the organizational shift: Actual examples (2/2) Quarterly profits are no longer an accurate picture of company performance.…
Linking individual shift and organizational shift (1/2) We need to replace static, outdated business models with new dynamic ones…
