Using a customer journey map to enhance productivity It is essential business productivity be measured in the right way. It may seem surprising but the productivity of an entire business cannot be measured solely by…
Does your workplace resemble a cult? (1/2) What is it that makes cults so attractive? Just think about the Manson…
Is it your dream to replicate the success of Apple? Ken Kocienda worked at Apple for 15 years. Now the former principal…
Social media (2/2): Unlocking collective intelligence The previous article described how social media companies may catalyse the…
Starting a business: do you need a partner? Starting a business involves a great deal of work. Having an idea is fine…
Social media (1/2): Are they hindering diversity? It is clear that some monopolistic platforms must exist. We just need to …
CFO or chief accounting officer? The financial controller should be responsible for accounting and the CFO…
Cyber attacks: what to beware of If you thought that the cyber criminals behind ransomware attacks always…
Adaptable leadership: Keep your company alive (2/2) The previous article suggested that successful managers are those whose…
Adaptable leadership: Keep your company alive (1/2) Emphasise learning over blame. View failure as a process. That is the first…
Hyper-personalised customer experiences (1/2): Do you have the right mindset? Even with ever-changing technology, one element remains constant – the…
Should your company move to a subscription model? The benefits of subscription-based business models are well known: they…
Automate: gain more time and resources for your business Automation enables you to provide a quicker and better service. On top of…
