Call Centre Helper

http://www.callcentrehelper.com

British weekly online call centre magazine

Articles from this source (69)

5 tips on making your clients' lives easier

31.10.2017 

How to avoid silent moments when talking to a client

17.10.2017 

4 rules of a modern-day call centre

23.2.2017 

What's the secret of the good boss?

16.2.2017 

8 steps towards having a loyal clientele

7.2.2017 

The best phone sales tips from 2016

12.1.2017 

The never-ending customer service dilemma: Satisfied client, or satisfied company?

2.1.2017 

Overcoming clients' objections in phone sales

20.12.2016 

10 best questions for an interview for a position in a call centre

13.12.2016 

8 tips for closing a deal over the phone

30.11.2016 

Several changes in call centre design can improve the agents' performances

29.9.2016 

7 ideas for a better call centre

26.8.2016 

How to handle emotionally charged phone calls with grace

10.8.2016 

8 new tips for those who sell over the phone

4.4.2016 

8 tips on how to increase client satisfaction

28.8.2015 

Call center: How to solve a customer problem during the first call

2.7.2015 

What not to say during the client call

2.12.2014 

4 games which will boost your team

26.11.2014 

Four steps to give your team negative reviews

2.10.2014 

Is there any use of scripts while calling?

1.10.2014 

3 ways how to build real rapport

5.9.2014 

Strengthen customer satisfaction

4.9.2014 

5 reasons why you need a holiday

1.8.2014 

10 tips on how to monitor the quality of calls efficiently

30.12.2013 

A call center agent's dictionary

2.12.2013 

Why do call center employees leave?

29.11.2013 

Tips for scheduling work in call centres

8.11.2013 

5 ideas on how to enliven monotonous work at a call center

22.10.2013 

15 tips on how to reduce the average length of phone calls in your call center

21.10.2013 

10 ways to surpass client expectations

14.10.2013