There is a term in English that has started to be used by professionals in customer service –…
Society keeps changing. Marketers, salespeople and customer service professionals need to react not…
Fortunately, the saying The customer is always right is not true if it were, many companies would…
In the uncompromising competition which exists in virtually all fields of sales and service…
Forbes.com has recently informed its readers that 90% of customers say that they have been…
Do you make a good impression on your customers? Unfortunately, clients will usually not give you an…
As social networks such as Facebook, LinkedIn or Twitter grow, companies are increasingly interested…
A new generation has now reached productive age a different generation from any of the previous…
Even though prices and quality of products play a crucial role in every company's profits, it is…
