Customer service and its quality are increasingly important. Customers have high expectations and…
Many companies think about how to best meet the demands of their clients and how to make their…
The relationship between a business person and a client is a delicate one. You have work on it with…
Selling effectively by telephone is a real art. But it is one that can be learned. Here we present…
"Dead air time" during phone conversations with clients refers to a situation in which the company…
The year 2017 hasn't even come to a close, and yet we can already say what the year's new trends are…
Managers responsible for customer service often can't see that a problem is the result of a deeper…
There has already been a lot said in our articles about the importance of customer service in…
In some cases, it is necessary to go back to basics. So today we will present the six most basic and…
