There are three key points in listening to others: a high level of rapport which brings mutual trust, paying close attention, and occasionally summarising in your own words what has been said. Put these three points together and you will be a skilful listener who avoids misunderstandings and any unpleasant consequences which might follow.
As the art of effective communication is vital in everyday life, the saleshq.monster.com website decided to share more information about these three key skills.
High level of rapport
Once you have established a high level of rapport with your counterpart, you can trust your instincts. When the relationship is strong enough, there are certain signals produced unconsciously that, if we are on the same wavelength, will reveal how the person concerned feels. This urge to follow your instincts can be a challenge in the uncompromisingly logical environment of corporations. But the ability to do so accounts for the distinction between a good listener and an excellent one. You will be able to spot and recognise signs of doubts or hesitation much earlier, which is always a good thing.
Pay attention – and show that you are doing so
Once you have an idea how your partner feels, you may also want to reassure them that you understand what they are saying. Attention is not only pleasurable but crucial as well. It is crucial for the primary goal of every communication: to share ideas. And if you also demonstrate that you are actually paying attention, you will put your counterpart at ease and encourage them to keep talking. Use non-committal words and a friendly voice tone, say “I see” or “That’s interesting”. They will thus be motivated to tell you more.
Check that you understand
Since nothing in communication is worse than a misunderstanding, develop the habit of briefly summarising what has been said, at least from time to time. This is further proof of your paying attention and, if necessary, you can slow down the conversation and, for example, think things over more carefully. Rephrase the main points and make sure you understand them properly.
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