We write e-mails every day. It does, however, not mean that we do it correctly. Although we cannot control the mood of recipients, how fast they answer or to whom they forward our messages, we can and must control our own emotions. If you feel angry, impatient, argumentative, restless or exhausted at the moment of creating and sending an e-mail, rather do something else.
Anger
Whoever or whatever you are angry at, do not forget that these negative emotions will be reflected in the way of your writing. Instead, therefore, relax first.
Impatience
While impatiently waiting for someone's message, do not write him to send you what you need immediatelly. A phone call or a face-to-face meeting at his his desk is more effective.
Argumentativeness
If you have a day when you tend to be argumentative, do not send e-mails. You would not get the desired results anyway.
Restlessness
Do not write e-mails when you devote to other activities such as phone calls or personal conversations with colleagues at the same time. You will not remember neither what you talked about or what you wrote.
Exhaustion
Exhausted people cannot exactly say what they want. Drink a cup of coffee or take some other action to restore your energy.
-kk-