The purpose of technology is to automate and make our lives easier. In internal communications, tools facilitate collaboration and make searching easier. Chatbots free the hands of customer service staff. Technology can also reveal inefficiencies in product design and workflows.
Data-driven leaders will see how their day-to-day job responsibilities evolve along with technology. Data collection enabled by machine learning means there will be more accurate information available, thanks to which the need to rely on human intuition will decrease. Relying on intuition too heavily can sometimes backfire. In short, data and technology will enable us to make better business decisions, according to an article on the cfo.com website.
Reducing decision fatigue
Leaders may experience depleted energy levels, start making impulsive decisions and become more angry and frustrated. These symptoms may not be the result of a high-stress job: often it is a case of decision fatigue.
People who make one decision after another on a daily basis pay a price. The more decisions they need to make, the more their mental capacities suffer. The brain gradually starts looking for shortcuts and the above-mentioned symptoms appear. Yet constant decision making is a reality for every senior leader.
Decision fatigue may be overcome by setting priorities, making the most important decisions when one feels very motivated, or taking a break. Technology, however, can also help. It never experiences decision fatigue. It can make some decisions instead of us. And for the remaining decisions, it can at least provide us with some helpful insights.
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