Distinguish between assertiveness, aggressiveness and passivity
According to Management Issues, it is essential to understand what assertiveness actually means. Being assertive means communicating your thoughts, ideas and boundaries clearly and unambiguously. However, assertiveness must not become aggressiveness, where others' needs are disregarded, nor passivity, where one suppresses one's own needs in order to avoid conflict.
Speak more often in the first person
An assertive person knows how to express their position calmly but clearly. They use the first person more often when speaking and avoid beating around the bush. Instead of: "Someone needs to do this," say: "I believe this should be done immediately, and I suggest it be handled by this or that person."
Learn to say no
An assertive person knows how to say no. If management asks you to force subordinates towards an unrealistic performance, you must be capable of refusing. Similarly, you need to reject proposals and demands which conflict with your own core values, the values of your company, or those of your team. You must also be able to say no to unnecessary tasks so that you can focus on your priorities.
Keep your emotions in check, even in tense conversations and conflicts
Losing your temper, blaming others, or showing aggression are often signs of insecurity and low self-esteem. Assertive individuals are able to regulate their emotions even in difficult situations, and they can guide conversations back to a calm and constructive level through their stoic yet steady demeanour.
Communicate your thoughts clearly, concisely and unambiguously
Avoid vague or overly elaborate language. Call things by their proper name, and when you want or require something, say so clearly and briefly so that no one can misinterpret what you meant.
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