A lot of people think that they automatically listen to others when those others think the opposite. While the rules of listening may seem obvious, it’s not as easy to keep to them as it seems at first glance. If you want to be sure that this isn’t the case with you, take another look at the basic rules of listening. For example, you can make use of the tips below, which were published on the website Salesopedia.com. Even though they were originally written for sales staff, they can also apply to interpersonal communication generally.
- Actively focus on what a person is saying to you. Ignore any distractions around you.
- Don’t rely on your memory and take (brief) notes.
- Let the other person speak first.
- Always make sure that you fully understand what has been said.
- Gather as many details as possible to help you read between the lines.
- Make sure you come across as relaxed when listening. A person talking to you shouldn’t have the feeling that you’re nervous about speaking.
- Pay attention to body language. Look the other person in the eye, don’t cross your legs or arms and maintain an erect posture. Nod to show agreement. Don’t overdo facial expressions.
- Create a pleasant atmosphere, with undisturbed privacy. Don’t enter the personal space of the other person.
- Ask open questions, allowing the other person to express their personal feelings and opinions.
- Approach listening with a positive attitude and genuine interest. Your internal attitude is very important and more visible that you might think.
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