Do you have a know-all in your team? Here is how to handle them

We have all encountered a know-all at some point in our lives: someone who has visited all the places in the world, knows everything and is also the best at everything. They dominate all conversations, give advice even to those who do not want it and overall these people and their opinions tend to receive too much attention that often would be better devoted to other, less extroverted people. As a manager, how can you deal with such a person so they do not become disruptive or even toxic within the team?

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Acknowledge and appreciate them

Although it can be difficult, try not to react in a condescending way. As an article on the TED Ideas blog advises, it is better to appreciate the person's insight so they do not feel too wronged. Recognition and attention is usually what these people are seeking.

Explain that you do not need their opinion right now

Just because you appreciate the person's insight does not mean you will take their opinion into account. If, for example, the employee suddenly starts talking during a team discussion, explain to them calmly, clearly and concisely that there is no room for their opinion right now and you will let someone whose expertise is more relevant speak.

Do not let yourself or other colleagues be interrupted

If the person still tries to assert their opinions by interrupting the debate, you must intervene. Do not let yourself or your colleagues be interrupted, and set clear rules for internal communication.

Take into account pieces of advice and comments that are relevant

Do not always try to deflect the person at all costs. It may well be that some of what they say is relevant. Always try to extract any comments that are useful and productive, and make them happy by taking their opinions into account.

Focus your attention on other team members too

An employee who is constantly and loudly forcing their opinions on the team often draws too much attention to themselves. Do not be distracted by them and pay at least as much attention to other workers too. Their opinions and comments are often more interesting than the speeches of the know-alls.

 

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Article source TED.com - TED is a nonprofit devoted to "Ideas Worth Spreading". 
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