Your query "Zákaznický servis" has returned 311 articles.
Some companies can keep clients all their lives. How do they do it?Despite the harsh competition in all business fields, some companies are still able to retain clients more or less their entire life. When offers are plentiful, a long-term client is the Holy Grail of…
Comments on your product: How to use them to your advantageComments, either public (websites, discussions) or non-public (closed survey within one company, questionnaires), are often by nature negative. There is a simple logic behind this fact: people are…
4 tips for retaining clients which really workIn most cases, retaining a client is simpler, cheaper and less time-consuming than seeking and attaining a new one. Moreover, thanks to upselling, a better revenue can be drawn from a stable,…
5 problems that will definitely drive a client awayGaining clients is one thing; retaining them is another. The former can be achieved through various sales methods; the latter primarily revolves around customer service. What should you not do so that…
4 things you must never say to a clientThe client-salesperson relationship has its rules and making a professional impression requires you adopt a certain business etiquette which every salesperson must follow. Knowing what you cannot say…
Do you know when it is time to ditch a customer?Most sales literature and training focuses on techniques used in the acquisition of new clients. Sometimes salespeople sell their products to anybody at all and then try to keep each of their clients…
4 tips on deepening the client-company relationshipThese days, clients are just one mouse click away from switching to competition. This applies to virtually all branches of sales and business. As the Customer Service Manager server states, customer…
3 ways of pre-empting angry clientsAn angry client who is screaming at a receptionist or at another company representative is a sign that multiple things have gone wrong in customer service, which failed to recognise soon enough that…
3 tips for having fewer dissatisfied customersThere are many tips on how to deal with an angry customer. But following the rule that prevention is better than solving consequences, it is definitely worth looking at the ways in which we can…
Turn a one-off client into a loyal customerBringing new clients to your company is both good and necessary. But it should never be done to the detriment of customer service provided to current clients, who make up the core of the whole…
5 basic things that will keep your clients from leavingThere is no simple guide on how to be successful among your competition. Those firms that are successful and keep growing are able to combine several factors including offering services that exceed…
6 steps to creating a customer-centred corporate cultureWhat is the ultimate goal of customer service? To create a corporate culture with the client at its very centre and where all components of the company work together to give clients the ultimate…
6 ideas for making a good impression on a clientIt's no surprise that the outcome of a sale and customer satisfaction doesn't depend so much necessarily on the product sold, but rather on the personality of the salesperson. And with only a little…
3 steps towards happy customersWhat is the key to building a long-lasting, loyal, large client base? A good sales team is essential. Another necessity, especially when it comes to retaining your current clientele, is excellent…
5 factors that most strongly influence the client decisionChoosing to buy the right product takes place both on a conscious and a purely non-conscious level. If you asked a buyer why they chose a particular product, they will probably tell you that the…
