Call Centre Helper

http://www.callcentrehelper.com

British weekly online call centre magazine

Articles from this source (74)

Several strategies to improve your client satisfaction

4.1.2018 

What should an ideal customer service look like?

22.12.2017 

Guidelines to online chat with customers

18.12.2017 

6 pieces of advice on setting up a meeting with a client over the phone

29.11.2017 

Ten inspiring quotes about customer service

3.11.2017 

5 tips on making your clients' lives easier

31.10.2017 

How to avoid silent moments when talking to a client

17.10.2017 

4 rules of a modern-day call centre

23.2.2017 

What's the secret of the good boss?

16.2.2017 

8 steps towards having a loyal clientele

7.2.2017 

The best phone sales tips from 2016

12.1.2017 

The never-ending customer service dilemma: Satisfied client, or satisfied company?

2.1.2017 

Overcoming clients' objections in phone sales

20.12.2016 

10 best questions for an interview for a position in a call centre

13.12.2016 

8 tips for closing a deal over the phone

30.11.2016 

Several changes in call centre design can improve the agents' performances

29.9.2016 

7 ideas for a better call centre

26.8.2016 

How to handle emotionally charged phone calls with grace

10.8.2016 

8 new tips for those who sell over the phone

4.4.2016 

8 tips on how to increase client satisfaction

28.8.2015 

Call center: How to solve a customer problem during the first call

2.7.2015 

What not to say during the client call

2.12.2014 

4 games which will boost your team

26.11.2014 

Four steps to give your team negative reviews

2.10.2014 

Is there any use of scripts while calling?

1.10.2014 

3 ways how to build real rapport

5.9.2014 

Strengthen customer satisfaction

4.9.2014 

5 reasons why you need a holiday

1.8.2014 

10 tips on how to monitor the quality of calls efficiently

30.12.2013 

A call center agent's dictionary

2.12.2013