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CRM and sales-engagement tools solve different problems. Poor integration between them, however, creates worse data

CRM should preserve the shared history of customers, opportunities and the revenue outlook. Sales-…

AI can prepare a customer success plan in half an hour, but it cannot take over the relationship or complex decisions

Customer success staff often move between technical support, renewals and finding ways to increase…

Spreadsheets and Workarounds Show That the Sales Team Has Outgrown Its Current CRM

A simple CRM system may serve a small team for a long time. As the company grows, however, customer…

The Gap Between Top and Average Salespeople Comes from Discovery Quality, Not the CRM System

A sales team can use a common methodology and still produce an unreliable forecast. Formally…

Do you want to improve as a sales team leader? We have 5 tips for you

Leading a sales team has its own specific characteristics compared to managing people in other…

7 levels to high-performance sales teams

There are many models to help you build a culture highly focused on successful sales. Here is one…

Three levels of customer-centric sales

Every sales team says they are customer focused, but this is only really true for some.  The leaders…

Build a reputation as a sought-after marketing coach

If a company wants to support sales growth, it must make a special effort to coach its sales…

How to find the best salesperson for your team?

Finding a good sales candidate who will stick with you and deliver results has never been easier.…

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