Články z oblasti vzdělávání a poradenství

Customer experience (2/2): Road map to success

In the previous article, we saw how customer experience is a broader issue than customer service.…

Customer experience (1/2): Don’t confuse it with customer service

Disney, Starbucks and Amazon are businesses which are active in different industries but they have…

Tearing down the walls between industries

Soon, it will not be easy to recognize the boundaries of different industry sectors. In a world that…

Do you want to be more productive? Buy another mobile device

One of the most common recommendations on how to work more productively is to turn off all…

Giants of the sharing economy: who is responsible?

Since they are giant for-profit companies, it would be fair to admit that they are not mere…

Digitization of customer experience in a Serbian bank

In order to be really successful, you should use digital technology in order to push your customers'…

Are you digital addicts?

What can you do when you can't help checking your smartphone? Digital Addiction Disorder…

Introducing digital roles (3/3): Machine-learning and DevOps

In a recent article, we focused at what types of people companies need the most in the digital age…

Introducing digital roles (2/3): Developers and their managers

In a recent article, we focused at what types of people companies need the most in the digital age…

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