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Managing technical support: From phones and chat to knowledgebase

Self-service technical support is financially favorable for companies and when compared to…

Improvement of management practices can bring major productivity increases

In every country, considerable company productivity increases can be realized by transformation and…

Is respect alone enough to solve intercultural conflicts?

Respect is a nice reason to be interested in our cultural intelligence. However, it is not what…

Even world-class individuals can't outweigh a team

What guarantees success? It is not a few outstanding talented people, but a team full of people with…

Turn your weekly meetings into development sessions

Development, when done well, is one of the most important roots of employee engagement. An increase…

Securing full attention during meetings: 3 key elements

When there is a conference call or a meeting taking place, multitasking is not a desirable skill.…

Unlocking greater benefits from cross-border acquisitions

When a company decides to expand into a foreign country, new markets are not the only benefit. When…

Improving one's common sense

Common sense, according to Merriam-Webster, is "sound and prudent judgement based on a simple…

Summer tips for informal learning

Summer has started and most of us strive to spent the beautiful days ahead doing something pleasant…

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