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Why it is important to please your customers

Every company needs to understand the journey its customers experience. Conduct surveys and&…

Should you force employees to be coached?

You have a great employee in your team, but you believe he could be an even a better performer. He…

When you need bullet points in a presentation

With bullet points you can build the bigger picture, a simple overview so that your audience can…

5 mistakes in delivering feedback

The feedback you provide to your subordinates can help a lot, but can also be messy. Many managers…

When telling a story hurts your speech

Storytelling is great for getting your audience interested in what you are talking about and for…

Discussing awkward topics may help retain your employees

If employees start checking out new vacancies and sneaking off to job interviews, it is only natural…

First 3 steps to coaching team members

Ask questions, listen and empathise with your subordinates. This, put succinctly, is the essence of…

Recognising hidden leadership potential

Among your subordinates there may be someone with hidden natural talent who could become a leader.…

What is your excuse for failure?

There is a proverb that says that every man is the architect of his own fortune, and it's very true.…

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