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Robert Hogan

Robert Hogan: People are going to fight for food instead of playing on Facebook

Robert Hogan, Michal Kankrlík

In the first part of the interview with Robert Hogan, we heard about personality testing and the difference between…

Robert Hogan

Robert Hogan: Emotionnal intelligence may harm leaders

Robert Hogan, Michal Kankrlík

In the first part of the interview with Robert Hogan, we learned what it takes to collect data while testing the…

Robert Hogan

Robert Hogan: Winners win and losers lose

Robert Hogan, Michal Kankrlík

Icon in the field of organizational psychology or the father of professional psychodiagnostics. These are the most…

Richard Páleník

What start-up companies can learn from corporations if they want to grow out of children?s shoes

Richard Páleník

In one of my previous articles, I advised how corporations should learn from family businesses with regard to how to…

Richard Páleník

Between "good" and "excellent" lies the class difference

Richard Páleník

Is it enough for the big companies to be fair, courteous and professional to us, their customers? Or have we got so…

Richard Páleník

Telecoms - banking - energy and lessons from the story of David and Goliath

Richard Páleník

Each of us needs them. They know it and behave accordingly. Their business is big, stable and profitable. Markets are…

Richard Páleník

The sad state of customer orientation in the developed world

Richard Páleník

Firms – even those in the developed world – are increasingly losing their battle to win customers’ favour. According to…

Richard Páleník

Customer experience ? how to keep an emotional bond with the customer. Corporations are puzzled (2)

Richard Páleník

Most large companies have lost the ability to build an emotional connection between the customer and its brand. In the…

Richard Páleník

Customer experience - how to keep an emotional bond with the customer. Corporations are puzzled

Richard Páleník

How to get a real and long-term customer loyalty? Why is it fading away? What strategy should you implement not only to…

Richard Páleník

The first task of a new manager is to re-create the team

Richard Páleník

So here it is. Your efforts, dedication and work have finally borne fruit. You got your first management position. Your…

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