Every real change has two elements: transactional (deals with processes and outcomes) and transformational (deals with the human element – people). Both these aspects of change must work, otherwise the change won't be successful.
The greatest barrier to change? People – and their fear of loss. When there is a destabilization of some kind, fear and resistance often undermine the necessary changes.
People don’t want an unknown result, so they try to maintain the status quo. This often happens when people are only focused on transactional aspects – the mechanical side of the organization.
