Extraverts and introverts view problems, process information, and make decisions very differently. However, as Zappos eventually needed to found out, messiness itself is not a problem. It's only a problem only when it's unresolved.
Messiness is the first stage of the creative journey. In the previous article we saw how Zappos adopted a new management style, holacracy. Now let’s see what an unforeseen consequence can be – and what approach might be better.
