3 trends in customer care this year According to the NICE inContact Customer Experience (CX) Transformation Benchmark study, companies have been rapidly increasing their investments this year to…
Prepare an acquisition strategy for 2021 Uncertainty reigns everywhere this year. Even organizations that are still…
What does neuroscience have to do with marketing strategy? When you try to understand consumers, sometimes you feel like you need a…
Creativity and customer experience - the key to customer reintegration after the pandemic? New UK research suggests that the time has come to change our view of the…
Survey: Three Challenges in Coaching Sales coaching is a very good foundation that sales managers can give their…
6 ways COVID-19 changed omnichannel marketing The ability of organizations to successfully exploit marketing channels…
Marketers underestimate the role of creativity in the effectiveness of campaigns New research by Kantar has found that marketers overestimate the impact of…
Study: Are you ready to strengthen the relationships and satisfaction of your B2B customers? There is now a lot of discussion in the media about how COVID-19 will…
6 interesting financial facts about millennials Millennials are considered financially undisciplined individuals who spend…
Brands can't really listen to customers. They rely on data; however, that is not enough. With the growing amount of consumer data, companies have more information…
Robots will not replace a human in customer service, nor will a pandemic change that In recent months, the market has seen a huge increase in the use of digital…
COVID-19 is changing the purchasing behavior of your target customers "We live in unprecedented times." This is probably a sentence you have…
No, now is really not the time to cut your customer experience budgets Is your organization reducing investment in customer experience programs…
